Returns Policy

As a food business, Grill and Thrill operates under food safety regulations. Perishable food items cannot be returned once delivered or collected.

Non-food Items

If you have received a non-food item (e.g. packaging, promotional item) that is faulty or incorrect, please contact us within 14 days at contact@grillandthrills.co.uk or 020 8551 4329 with your order reference. We will arrange a replacement or refund as appropriate.

Faulty or Incorrect Orders

If your food order is incorrect, damaged, or not as described, please contact us immediately. We will resolve the issue promptly, which may include a replacement order or refund. See our Refund Policy for details.

Grill and Thrill | 18, Seven Ways Parade, Gants Hill, Ilford IG2 6JX | contact@grillandthrills.co.uk | 020 8551 4329