Refund Policy

Grill and Thrill aims to ensure your complete satisfaction. If you are not happy with your order, we will work to put it right.

Eligibility for Refunds

You may be entitled to a refund if: your order was incorrect, missing items, or not delivered; the food was of unsatisfactory quality; or you cancelled before preparation began. Refunds are at our discretion and subject to verification.

How to Request a Refund

Contact us within 24 hours of your order at contact@grillandthrills.co.uk or 020 8551 4329. Please provide your order reference and a brief description of the issue. We will respond within 48 hours.

Processing Refunds

Approved refunds will be processed to the original payment method within 5–10 business days. For cash orders, we may offer a replacement order or store credit.

Non-refundable

We do not offer refunds for change of mind after the order has been prepared or delivered, or for orders that were correctly fulfilled.

Grill and Thrill | 18, Seven Ways Parade, Gants Hill, Ilford IG2 6JX | contact@grillandthrills.co.uk | 020 8551 4329